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We recommend that you update to the latest firmware before the drive reaches 1,700 cumulative idle power-on hours. The NAND "channel hang" issue is currently addressed in the Maintenance Release 1 (MR1) of Intel firmware (version XCV10110) as of March 2019. The physical disk reports a status of Transient Error if the cluster node is restarted while the disk is in the unresponsive state.The physical disk reports a status of Lost Communication or IO Error.Virtual disks in the cluster have an Operational Status value of Detached or No Redundancy.When this issue occurs on a Windows Server Storage Spaces Direct (S2D) cluster, the cluster may experience any of the following symptoms: Intel SSD D3-S4510 and Intel SSD D3-S4610 series drives in the 1.92 TB and 3.84 TB capacities may experience an NAND "channel hang" condition in firmware release XCV10100 that could cause the drive to become unresponsive after approximately 1,700 hours of cumulative idle power-on time. If the drive does not spin up after all of these steps, please visit the Warranty page to begin a warranty replacement order.This article discusses that Intel SSD D3-S4510 and Intel SSD D3-S4610 series 1.92 TB and 3.84 TB drives become unresponsive after 1,700 cumulative idle power-on hours.Īpplies to: Windows Server 2019, Windows Server 2016 Original KB number: 4499612 Symptoms.Connect the drive in a SATA-USB enclosure or something similar if possible.If the drive is still not spinning, connect it in another computer if possible.Check the power supply on your computer to determine whether it is providing sufficient electrical power to operate the drives and devices you have in your computer.Switch power cables with a device like a CDROM or DVDROM drive, so that you are using a known-good power cable.Then repeat, only reconnect the hard drive and listen for it to spin up.Boot the computer up to see if the drive sound was audible before.Reconnect the power cord to the computer itself.Disconnect the power cable from the hard drive in question.Disconnect the power cord from the computer itself.Boot the computer and listen carefully.If you cannot determine whether the drive is spinning: If you do not hear or feel the hard drive spinning, the drive did not start. If you touch the side of the drive you should feel a slight vibration.

Check to see if the hard drive is spinning. This will stop any power saving commands from being sent.

Open the computer case and remove the data cable from the hard drive.

To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: If the drive is not receiving power or receiving an incorrect level of power, it will not spin up.

Black connector - is used for master device connection.

Grey (middle) connector - is used for slave devices on the cable.

Blue connector - always connects to the motherboard.

UDMA cables have colour coded connections which require proper orientation when connecting.

For ATA drives, Seagate recommends using UDMA cabling with a maximum length of 18 inches.

If the problem persists, then the cable was not the cause of the problem.

The easiest way to test a cable is to replace it with another cable.

Be sure to check your SATA cables are tightly connected to the SATA port connection.

DOES DELL PERC H200 SUPPORT SSD DRIVES SERIAL

Serial ATA cables, in particular, can sometimes fall out of their connection.

The BIOS will not detect a hard disk if the data cable is damaged or the connection is incorrect.

Here are some images of Serial ATA cables. For further information, please see Document ID: 182453.

For SATA cables, Seagate recommends using cables shorter than 39.37 inches (1 metre).

When in doubt of data cable condition, replace it. Folding, crimping, pinching, or creasing data cables can cause the wires to break inside the insulation, leaving the exterior of the cable looking normal.

Always inspect the motherboard and hard disk connections for bent or misaligned pins.

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Note: These drivers do not come from Seagate they come from the motherboard manufacturer.

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